Software Maintenance Program
Our support and maintenance services are a no-brainer
THE EASIEST WAYWe design a unique software maintenance program for each customer based on your specific support needs. Whether you're rolling out a custom eSquall solution or transitioning from a third-party system, we are here to help. Our software support and maintenance experts are pros at solving problems on-time and on-budge.
Full-Cycle, 24/7 Services
eSquall software support services are designed to meet even the most rigorous needs of our customers. Whatever your schedule, we'll be there for you
Comprehensive L1/L2/L3 Support
eSquall support specialists can provide valuable user guidance, resolve source code issues, and optimize your system's functionality to improve performance.
Our Advantages and Approach
We understand your business
We know how much the stability of a software solution impacts your business. The goal of our software maintenance program is always to make your software as reliable as possible so that eventually, the only thing you'll need us for is adding new features.
Fast and Effective Responses
Thanks to our global business model and highly qualified personnel, we are here to support your business every day, at any hour. You can always rely on our fast and efficient response to whatever issue you're experiencing.>
Established & Proven Procedures
eSquall uses an established, effective procedure for reporting and responding to customer issues with our service ticket system. We have a strict prioritization and resolution processes based on our Service Level Agreement. You can always track the progress and outcomes of your service request in real-time.
Customer-Friendly Expertise
We genuinely love helping our customers, and this is one thing that really differentiates us from our competitors. eSquall specialists are not just committed to ensuring your application runs smoothly; we also want you to have a superior customer experience
Taking Over a Third-Party Application
THE EASIEST WAYSometimes things just don't work out and you need a new solution. eSquall can transform projects from other developers and ensure a flawless transition to high-quality software
Assessment
We start each transition process by performing a 360-degree assessment of your application to find out exactly what's wrong. Then, we figure out exactly how to fix it.
Planning
Next, eSquall experts will create a detailed plan for tracking your application's performance bugs, prioritizing improvement goals, and meeting your timeline and budget.
Execution
We understand that getting your project back on-track is vital to your business success. That's why eSquall support specialists are trained to work as quickly as possible.
Maintenance
eSquall always wants to move your system forward, not focus on the past. After we've found the root cause of your third-party issues, we move quickly towards ensuring the technology is solid. After that, most software maintenance will focus on improving features as your business needs evolve.